Contact us

For enquiries about your Corporate Platform scheme, or to let us know how to improve our service, please call:

0800 015 7391

Lines are open weekdays 8.00am to 5.30pm.

Calls may be recorded for training purposes or to improve the quality of our service to you. Calls may be charged and these charges may vary, please speak to your network provider.

Email us at: schemeowners@aviva.com.

Or write to us at:
Aviva
PO Box 2282
Salisbury
SP2 2HY

Login and password

If you have forgotten your password, as a first step please use the Forgotten password? link on the login screen. Please note that if an incorrect password or character from your memorable word is entered too many times, your account will become locked.

If you have forgotten your username or your account has become locked please call us on 0800 015 7391.
Monday to Friday 8am to 5.30pm, or email schemeowners@aviva.com.

Making a complaint

In the first instance please contact our Customer Relations Manager using the above details. To see our procedures for dealing with complaints please ask for our ’We listen' leaflet.

If you are not satisfied with our response you can contact:

Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4 567 or 0300 123 9 123
Website: www.financial-ombudsman.org.uk
Email: complaint.info@financial-ombudsman.org.uk

Making a complaint won't affect your legal rights.

Online Dispute Resolution

If you have taken a product out online with Aviva or Friends Life and are unhappy with the product or the service you received, you can also use the European Commission’s Online Dispute Resolution service to make a complaint. The purpose of this platform is to identify a suitable Alternative Dispute Resolution (ADR) provider and we expect that this will be the Financial Ombudsman Service. Please be aware that the Financial Ombudsman Service will only be able to consider your complaint after Aviva have had the opportunity to consider and resolve this.